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Interview Tips for Hiring Great Customer Service

Finding Employees with Exceptional Customer Service Skills

Employees are a representation of your brand. Your staff members must effectively use their knowledge, skills and positive attitude to solve problems and represent your business every day.

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Join NowRepresenting Ohio’s $42 billion travel industry, the Ohio Travel Association (OTA) brings the industry together to create change, stay on top of trends and increase sales. Our members include all sectors of Ohio’s travel industry, including attractions, museums, hotels, destination marketing organizations, restaurants and suppliers.

Latest News


The Importance of the Environment and a Healthy Economy

Recent Environmental Budget Proposals Could Threaten Travel Economy

Given the importance of the travel economy along Lake Erie and the link between a healthy environment and a healthy economy, OTA Executive Director Melinda Huntley spoke about the value of the travel industry during a press conference this week at the Great Lakes Science Center discussing proposed cuts to the EPA. President Trump’s budget calls for a 31% reduction in the EPA budget, a cut that would limit future beach monitoring, brownfield redevelopment, development of new recreation lands, and vital research - not just along Lake Erie, but across Ohio and in many other parts of the country.


State of the State Day Includes Talk of Why Travel is Important

OTA and its Partners Host Ohio General Assembly

During Governor John Kasich's visit to Sandusky for the State of the State address, the travel industry was well represented. Activities included a luncheon at the historic Cedar Point ballroom, a tourism panel discussion and a reception hosted by OTA, OACVB, OH&LA, Lake Erie Shores and Islands and other partners. Read more . . .


Register for Ohio. Find It Here. Ohio Tourism Day 2017

Showcase Your Destination

In conjunction with National Travel and Tourism Week and the industry-sponsored May 9 Ohio Tourism Legislative Day, TourismOhio will host Ohio. Find It Here. Ohio Tourism Day 2017 on Wednesday, May 10 at the Ohio Statehouse! As a member of the tourism industry, you are invited to take part in this exciting day by applying for a booth and the opportunity to showcase your destination!

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Great Miami Riverway Coordinator

Miami Conservancy District


Marketing Coordinator

Dublin CVB


Executive Director

Main Street Greenville