Digital Marketing Coordinator

Greater Cleveland Aquarium

Job Title: Digital Marketing Coordinator 

Department: Marketing

Reports to: Director of Marketing 

General Summary of Qualities:

Greater Cleveland Aquarium is looking for an outgoing, enthusiastic, self-motivated, goal-driven, detail-oriented, creative, hospitality-focused team player. The Digital Marketing Coordinator will work with the Director of Marketing to develop and implement marketing plans and will be asked to contribute to a wide variety of traffic-, revenue- and awareness-driving efforts in order to support branding, sales, sponsorship, partnership, education and awareness objectives across Jacobs Entertainment Inc. Flats West Bank attractions, including Greater Cleveland Aquarium and Nautica Queen. Some evenings and weekends required.


  • Plan, execute and measure online content (social media, blogs, etc.)
  • Maintain Google business profiles and online event calendars
  • Track online reviews
  • Plan, distribute and analyze customer satisfaction surveys
  • Program weekly and monthly emails
  • Photography, videography and asset management
  • Coordinate contractors
  • Perform website updates
  • Data analysis & reporting
  • App management
  • Competitive research and sponsorship assistance
  • Public program and special event staffing and support
  • Assist with internal communications efforts
  • Other duties as assigned


  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement
  • Possess thorough knowledge of applicable company and departmental policies and procedures as well as willingness to learn and follow any policy or procedure that may be introduced in the future
  • Adhere to all appearance and uniform standards
  • Maintain a positive and professional demeanor during all interactions with guests, fellow employees, and vendors
  • Accept performance feedback in a professional manner
  • Regular attendance to all scheduled shifts, including early mornings, late night, and weekend shifts
  • Arrive on-time for all scheduled shifts as part of the essential function of the job

Skills, Education & Interests:

  • Excellent communication and writing skills
  • Experience with database management, photo and video editing software, email programming and/or ticketing software a plus
  • Internship or other relevant experience in marketing, membership, group sales, hospitality, or related field
  • BA in Marketing, Communications, English or related major preferred

Equipment & Software Used 

  • Microsoft Office, KMWare, Adobe, WordPress, Cyberlink and Emma
  • Digital camera
  • iPhone

To Apply:

Jacobs Entertainment Inc. is an Equal Opportunity Employer. To be considered for this position, send a resume and cover letter to Samantha Fryberger, Director of Marketing No phone calls, please.  

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