Digital Marketing Coordinator

Greater Cleveland Aquarium

Job Title: Digital Marketing Coordinator

Department: Marketing

Reports to: Director of Marketing

General Summary of Qualities:

Greater Cleveland Aquarium is looking for an outgoing, enthusiastic, self-motivated, goal-driven, detail-oriented, creative, hospitality-focused team player. The Digital Marketing Coordinator will work with the Director of Marketing to develop and implement marketing plans and will be asked to contribute to a wide variety of traffic-, revenue- and awareness-driving efforts in order to support branding, sales, sponsorship, partnership, education and awareness objectives across Jacobs Entertainment Inc. Flats West Bank attractions, including Greater Cleveland Aquarium and Nautica Queen. Some evenings and weekends required.

Responsibilities:

Plan, execute and measure online content (social media, blogs, etc.)
Maintain Google business profiles and online event calendars
Track online reviews
Plan, distribute and analyze customer satisfaction surveys
Program weekly and monthly emails
Photography, videography and asset management
Coordinate contractors
Perform website updates
Data analysis & reporting
App management
Competitive research and sponsorship assistance
Public program and special event staffing and support
Assist with internal communications efforts
Other duties as assigned

Requirements:

Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement
Possess thorough knowledge of applicable company and departmental policies and procedures as well as willingness to learn and follow any policy or procedure that may be introduced in the future
Adhere to all appearance and uniform standards
Maintain a positive and professional demeanor during all interactions with guests, fellow employees, and vendors
Accept performance feedback in a professional manner
Regular attendance to all scheduled shifts, including early mornings, late night, and weekend shifts
Arrive on-time for all scheduled shifts as part of the essential function of the job

Skills, Education & Interests:

Excellent communication and writing skills
Experience with database management, photo and video editing software, email programming and/or ticketing software a plus
Internship or other relevant experience in marketing, membership, group sales, hospitality, or related field
BA in Marketing, Communications, English or related major preferred

Equipment & Software Used

Microsoft Office, KMWare, Adobe, WordPress, Cyberlink and Emma
Digital camera
iPhone

To Apply:

Jacobs Entertainment Inc. is an Equal Opportunity Employer. To be considered for this position, send a resume and cover letter to Samantha Fryberger, Director of Marketing sfryberger@greaterclevelandaquarium.com. No phone calls, please.

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