Details
 

05/24/2021

Centennial Plaza Programming Assistant & Hospitality Facilitator

Pro Football Hall of Fame

Learn More & Apply Here

POSITION DESCRIPTION

This Full Time hourly position reports to the Director of Ticketing and Plaza Services, with a dotted line to the Director of Events and Hospitality, and will act as the primary event day manager for Hall of Fame contracted activities at Centennial Plaza. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Centennial Plaza Programming Assistant & Hospitality Facilitator will be:  

  • the first point of contact between the community and Plaza, answering questions and maintaining the plaza booking calendar
  • in charge of responding to rental requests, generating contracts, collecting payments
  • the acting as the manager-on-duty when needed
  • acting as the main liaison between the HOF and the operator of the café for any event food & beverage needs
  • working with operations teams to schedule trash removal, snow removal and other set up and tear down needs.
  • also the set-up, tear down and management of internal and external events occurring within the HOF campus as well as assisting as needed in event pre-planning details and aspects including seating, catering needs and guest experience expectations
  • acting as the manager on duty for private events
  • the liaison between rental customers, caterers and operations staff

PERSONAL ATTRIBUTES AND SKILLS

  • Demonstrates excellent customer service and follow up skills
  • Possesses excellent problem-solving abilities and a creative mindset
  • Ability to plan for potential scenarios that could impact event integrity and execute on contingency plans as needed
  • Demonstrates strong verbal and written communication skills
  • Exhibits high level organizational skills with ability to multi-task in a dynamic environment
  • Eagerness to help establish and grow new and existing vendor and client relationships
  • Demonstrates a collaborative approach with internal and external stakeholders
  • Performs with a high level of energy, passion and drive
  • Demonstrates professional excellence at all times
  • Exemplifies the Mission, Vision and Values of the Pro Football Hall of Fame

EDUCATION REQUIREMENT

High school diploma or GED required; Associate's or Bachelor’s degree preferred.  Preferred area of concentration: General Business, Marketing/Sales, Hospitality or Communications.

WORK EXPERIENCE REQUIREMENTS

  • 2+ years experience working in an event execution/planning/directing or guest services role
  • 2+ years experience working as part of a multi-unit team in the events or hospitality industry
  • Proven track record of managing administrative tasks, while balancing customer facing duties and adhering to strict deadlines as such
  • Detailed understanding of Adobe Creative Suite, Excel, Word, and other Microsoft Office programs

KEY GOALS

Candidates must believe and be committed to fulfilling the Mission of the Pro Football Hall of Fame:

  • Honor the Heroes of the Game
  • Preserve its History
  • Promote its Values
  • Celebrate Excellence Everywhere

SALARY/BENEFITS

  • Dependent on skill and experience;  Hourly
  • Healthcare/Medical/Dental/Group Term Insurance
  • Paid Time Off
  • 401K

APPLICATION PROCEDURES

Candidates will have a completed application with resume required.  Cover letters are encouraged.  

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