Travel and Tourism Trainer

Affinion Group

The Affinion Group has a new and exciting opportunity in our training department for someone with a passion for tourism.

The Training Specialist will deliver learning solutions in a manner that engages the learner and produces desired outcomes; manage and respond to learner needs; ensure that the learning solution is made available or delivered in a timely and effective manner. Prepare for training delivery; deliver various learning methodologies; encourage participation and build learner motivation; facilitate learning; establish credibility as an instructor and create a positive learning climate to ensure learning outcomes.

RESPONSIBILITIES:

Learn and deliver curriculum for business units as necessary.
Act as an internal learning consultant for assigned business units; assist in identifying departmental training needs by conducting needs analysis under the supervision of the Manager of Learning and Development.
Deliver recurrent training and cross training courses as needed.
Assist with evaluating training programs to improve the effectiveness of the new hire classes.
Provide on-going coaching, monitoring, and follow up with trainees from all classes according to program requirements.
Assist with the analysis, design, development, and improvement of course materials.
Participate in special projects, such as product launches and training initiatives.
The work is performed in a general office environment. May require availability for extended and non-traditional hours during peak periods.

REQUIREMENTS:

Bachelor’s degree in education, or related field, or the equivalent combination of education and experience.
Previous corporate training experience required.
Travel industry experience, especially as a travel agent and/or travel agent trainer required.
Working knowledge of appropriate technology, travel industry GDS helpful (Worldspan, Apollo, Sabre).
Previous experience in a customer/sales focused environment.
Excellent interpersonal, verbal, and written communication skills.
Proven ability to train, develop and motivate others.
Familiarity with adult learning theory and technical training methods.
Experience with researching and developing training materials desired.
Extensive experience with Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint).
Ability to prioritize, effectively manage resources, and meet deadlines.
Must be able to pass certifications in MAGIC®, Tools for Trainers Excellence®, Affinion curriculum, and any additional trainer certifications as outlined by the Affinion Group Training Department.

Please send resumes directly to meburke@affiniongroup.com titled "Travel and Tourism Trainer"

*The Affinion Group is an Equal Employment Opportunity Employer that offers an excellent benefits package including medical, dental, vision, 401(k) with a company match, and a generous paid time off package*

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