Details
06/13/2013
Travel and Tourism Trainer
Affinion Group
The Affinion Group has a new and exciting opportunity in our training department for someone with a passion for tourism.
The Training Specialist will deliver learning solutions in a manner that engages the learner and produces desired outcomes; manage and respond to learner needs; ensure that the learning solution is made available or delivered in a timely and effective manner. Prepare for training delivery; deliver various learning methodologies; encourage participation and build learner motivation; facilitate learning; establish credibility as an instructor and create a positive learning climate to ensure learning outcomes.
RESPONSIBILITIES:
- Learn and deliver curriculum for business units as necessary.
- Act as an internal learning consultant for assigned business units; assist in identifying departmental training needs by conducting needs analysis under the supervision of the Manager of Learning and Development.
- Deliver recurrent training and cross training courses as needed.
- Assist with evaluating training programs to improve the effectiveness of the new hire classes.
- Provide on-going coaching, monitoring, and follow up with trainees from all classes according to program requirements.
- Assist with the analysis, design, development, and improvement of course materials.
- Participate in special projects, such as product launches and training initiatives.
- The work is performed in a general office environment. May require availability for extended and non-traditional hours during peak periods.
REQUIREMENTS:
- Bachelor’s degree in education, or related field, or the equivalent combination of education and experience.
- Previous corporate training experience required.
- Travel industry experience, especially as a travel agent and/or travel agent trainer required.
- Working knowledge of appropriate technology, travel industry GDS helpful (Worldspan, Apollo, Sabre).
- Previous experience in a customer/sales focused environment.
- Excellent interpersonal, verbal, and written communication skills.
- Proven ability to train, develop and motivate others.
- Familiarity with adult learning theory and technical training methods.
- Experience with researching and developing training materials desired.
- Extensive experience with Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint).
- Ability to prioritize, effectively manage resources, and meet deadlines.
- Must be able to pass certifications in MAGIC®, Tools for Trainers Excellence®, Affinion curriculum, and any additional trainer certifications as outlined by the Affinion Group Training Department.
Please send resumes directly to meburke@affiniongroup.com titled "Travel and Tourism Trainer"
*The Affinion Group is an Equal Employment Opportunity Employer that offers an excellent benefits package including medical, dental, vision, 401(k) with a company match, and a generous paid time off package*
