Details
04/22/2016
Canopy Tours Course Manager
Hocking Hills Canopy Tours
Hocking Hills Canopy Tours Course Manager
Reports directly to Owners
Job Description: Responsible for management and supervision of the operation of all elements and activities that the Company provides. This includes employee and customer safety, customer service, and quality of tour operations, course maintenance, staffing, and risk management. Strong supervisory, management, communication and customer service skills are a must.
Two years experience managing outdoor adventure tours is a plus but not required.
Key Responsibilities and Accountabilities:
- Responsible for supervision of all company and employees. Including, but not limited to, adherence to company policies, morale, periodic reviews, mentoring, and disciplinary actions.
- Manage and coordinate staff scheduling.
- Responsible for ensuring all company polices are adhered to.
- Effective communication among management group and ownership group.
- Ensure that customer service is provided at the highest level by all staff, managers, and self.
- Partner with affiliate trainer and managers on all staff trainings. Responsible for ensuring all staff training, testing, and assessments are complete and up to date, according to company policies. This includes regular staff assessment and evaluation.
- Coordinate third party professional inspections.
- Ability to conduct periodic, detailed course inspections.
- Responsible for maintaining proper documentation on all aspects of facility maintenance, including but not limited to course equipment, materials, and inspections.
- Responsible for supervision of all participant groups and staff
- Detailed knowledge of operations and of all courses and elements. Abe to fill in to assistant on all courses and elements as needed. Must be qualified as a lead Guide.
- Able to perform basic course maintenance.
- On call for course emergency needed.
- Teamwork- maintain a positive, healthy, and dynamic work environment for all staff.
Minimum Requirements:
- College degree or equivalent
- Two or more years of experience in management. Management experience in outdoor adventure programs preferred but not required
- Current First Aid, CPR, AED Certification; WFR or EMT preferred but not required.
- Proficient computer skills including MS Word, MS Excel, MS Outlook. Additional computer experience a plus.
- Able to handle demanding work schedule with long work weeks in a multi-task environment, including evening hours, weekends, and holidays
- Comfortable and capable of working at heights
- Comfortable giving and receiving feedback
- Strong oral and written communication skills
- Must be a self-starter, punctual, organized and utilize time efficiently.
- Must be energetic, and able to work in a fast paced and dynamic outdoor environment in various weather and temperature scenarios.
Learn more about the company and access an online application here. Additional company information available here.
