Details
10/13/2015
Office Manager and Lead Coordinator for Group Travel
Ohio Travel Treasures
Office Manager/Lead Coordinator for Group Travel
To Apply: Please apply at dms@ohiotraveltreasures.com or phone Diane Sphar at 513-923-9112
Start Date: As soon as possible.
Job Description
The Coordinator will focus on exceptional customer service to visitors providing a high-level of hospitality to guests. In addition the position is representing the first impression of Ohio Travel Treasures LLC (a group tour provider) whether by phone or in person. The individual will manage the office, incoming calls, accounts payable and receivable, creation of group tour brochure, creation of sales presentation material, computer support, and other onsite and offsite activities and projects.
Requirements
Energetic and a positive personality that displays a mentality to serve others.
Highly professional presentation/appearance
Exceptional focus on customer service
Strong sense of urgency and ability to manage a multitude of tasks and prioritize on a daily basis
Excellent verbal and written communication skills
High attention to detail
Proactive in seeking opportunities to assist and serve the clients utilizing Ohio Travel Treasures Services
Reliability and flexibility
Exceptional ability to organize and prioritize tasks
Knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint,etc.)
2+ years of experience working in the travel industry in a role or office coordinator preferred..HOWEVER the right candidate can be trained to excel in this position
High School Diploma or equivalent
Full-time position in a casual work environment. Flexible hours.
Job Responsibilities:
- Highly motivated to serve as a tour ambassador of the Ohio Travel Treasures office
- Builds loyalty with guests and co-workers by creating a gracious and warm atmosphere through the provision of accurate communication in all interactions
- Manages entire office, preparation
- Serves as a hospitality coordinator through a variety of sources
- Responsible for incoming phone calls (rotating on a daily basis)
- Receives, sorts, and distributes incoming mail
- Prepares outgoing mail (including FedEx shipments that will need to go to post office)
- Faxes, scans, and copies documents; updates and maintains databases such as mailing lists, contact lists, and client information.
- Responsible for updating internal staff contact list(s)
- Responsible for inventory and ordering office materials
- Ensures office equipment is properly maintained and serviced
- Performs special projects as requested
- Creates tour flyers for sales and for clients
- Creates Tour brochure every other year
- Responsible for all accounts receivable and tour payouts as well as deposits
- Attends bi weekly staff meeting
- Travel is involved as much as TEAM member wishes
- Communicates daily with customers, suppliers and TEAM members.
- Conducts morning info meetings with other tour coordinators
- Becomes knowledgeable of ALL group tours offered by Ohio Travel Treasures
Organizational Profile:
Ohio Travel Treasures is located in Cincinnati. We value and seek diverse team members who are passionate, innovative, collaborative, professional, fun, responsible and solution-oriented. Our employees enjoy a casual yet results-oriented professional environment.
Compensation & Benefits
Compensation package is competitive and based on qualifications.
